Circudo, Inc. Privacy Policy – Rev. 11/8/2021

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from circudo.com.

Who we are

We are Circudo, Inc., a California corporation. Our website address is circudo.com, you can reach us under info@circudo.com.

What personal data we collect and why we collect it

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.


We also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes, such as, to:

  • Send you information about your account and order;
  • Respond to your requests, including refunds and complaints;
  • Process payments and prevent fraud;
  • Set up your account for our store;
  • Comply with any legal obligations we have, such as calculating taxes;
  • Improve our store offerings;
  • Send you marketing messages, if you choose to receive them;
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Contact forms
We keep contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes.

Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We accept payments through Stripe. Stripe sets the following cookies:

wp_woocommerce_session_HASH
_stripe_mid – Learn more https://stripe.com/gb/privacy
_stripe_sid – Learn more https://stripe.com/gb/privacy

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Who we share your data with

We share information with third parties who help us provide our orders and store services to you; for example —

Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Information shared with Stripe to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

Please see the Stripe Privacy Policy for more details.

Password reset
If you request a password reset, your IP address will be included in the reset email.

How long we retain your data
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We keep contact form entries for up to six months.

What rights you have over your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact information
For all privacy specific concerns please contact Joerg Saedtler under privacy@circudo.com.